Money-Back Policy

Cancellation & refund methods differ based on the way you have subscribed to the App.
1.If you have purchased subscription via our website
If you aren’t satisfied with ShutEye, you can cancel your subscription and receive a full refund. You’ll be eligible for this refund provided that you meet both of the criteria below:
  * You contact us within 30 days from your initial purchase date and before the end of your subscription term.
  * You can demonstrate that you have followed ShutEye’s customized program (by showing your tracking data). You’ll need to show 20 days of tracking for yearly subscriptions, 15 days for quarterly subscriptions, 7 days for monthly subscriptions, and 3 days for weekly plans.
2.Following receipt of your refund application, we will notify you by email if your application has been approved. We will use your original payment method for your refund. Refunds typically take around 14 days to process.
You must cancel your subscription no less than 24 hours before your renewal date.
Please be aware that your purchased subscription does not cancel automatically if you delete the App. You should cancel the subscription before deleting the App.
3.If you have purchased a subscription via any app distribution platform (App Store, Google Play, etc.):
You can cancel your subscription via your app distribution platform. To do this, reach out to Apple or Google (or other applicable app distribution platform) directly with any refund requests. For example, Apple is typically able to honor all refund requests within 30 days of purchase date (at their discretion). Customers who subscribed to our App through iTunes will need to reach out to Apple directly at [https://getsupport.apple.com/](https://getsupport.apple.com/) . Customers who subscribed to Simple through Google Play will need to follow instructions at [https://support.google.com/googleplay/answer/2479637](https://support.google.com/googleplay/answer/2479637) .