About Sleep
Sleep Related Conditions
Sleep Disorders
ShutEye FAQs
Subscription & Billing
Where can I find my purchase history?
You can find your purchase history within the Google Play Store or the App Store, depending on your platform. For Google Play, go to your account settings and select 'Order History.' For iOS, open the App Store, tap your profile icon, and select 'Purchased.'
How do I purchase a ShutEye subscription?
To purchase a subscription, open the ShutEye app and navigate to the subscription section. Choose the plan that best suits you and follow the on-screen instructions to complete your purchase through Google Play or the App Store.
How do I restore ShutEye app purchases on Android?
To restore your purchases on Android, open the ShutEye app, go to the 'Restore Purchases' section in the app settings, and follow the prompts to restore your previous purchases made through your Google account.
How do I restore ShutEye purchase on iOS?
To restore your purchases on iOS, open the ShutEye app, go to 'Restore Purchases' under the settings menu, and follow the instructions to retrieve your past subscriptions made with your Apple ID.
How do I cancel my subscription in ShutEye?
You can cancel your subscription directly through your Google Play or App Store account settings.
How to get a refund for ShutEye App?
Refunds for ShutEye app purchases are managed through the platform used for your purchase (Google Play or the App Store). Please follow the respective instructions below for a refund request:
App Store Refund Policy
Google Play Refund Policy
I purchased my ShutEye subscription via Google Play and I want a refund. What can I do?
To request a refund, visit the Google Play Help Center. Follow the steps provided to submit a refund request. Approval is subject to Google Play’s refund policy.
I purchased my ShutEye subscription via App Store and I want a refund. What can I do?
For App Store purchases, visit Apple’s Refund Request page and follow the instructions to submit a refund request. Refund decisions are made by Apple.
Can I pause my ShutEye subscription?
Currently, the ShutEye app does not offer a feature to pause subscriptions. You can cancel your subscription and re-subscribe at any time if you wish to take a break.
How can I review my subscription details?
You can view and manage your ShutEye subscription directly through your phone settings:
For iOS users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For Android users:
* Open the Play Store app > Menu > ‘Subscriptions’.
Does my ShutEye subscription automatically renew?
Yes, your ShutEye subscription will automatically renew unless you cancel it before the renewal date. You will be charged at the rate specified when you initially subscribed.
How can I update my payment details?
To update your payment details, visit the Google Play or App Store account settings, where you can add or change your payment methods. These changes will reflect in the ShutEye app subscription billing.
What forms of payment does ShutEye accept?
ShutEye accepts payments through Google Play for Android devices and the App Store for iOS devices. These platforms accept various forms of payment, including credit cards, debit cards, and PayPal (where available).
Can I use ShutEye without subscription?
Yes, you can use some basic features of the ShutEye app without a subscription. However, to access premium features like advanced sleep tracking and personalized insights, you’ll need to subscribe to a premium plan.
Am I eligible for the free trial?
The free trial is available to new users of the ShutEye app. If you’re a first-time subscriber, you can enjoy a 7-day trial period to explore all premium features before deciding to commit to a subscription. Please note that free trials may not be available to users who have previously subscribed to a premium plan.
What is ShutEye family plan and how can I join?
The ShutEye Family Plan allows you to share your subscription with family members. To join, simply go to the 'Profile' tab inside the app, where you'll find the option to access and manage the Family Pack.
Account
How do I update my account details?
To update your account details, open the ShutEye app and go to the 'Profile' or 'Account' section. From there, you can modify your personal information, such as your name, email address, and other account settings. Changes will be saved automatically.
How can I update the email address on my account?
To update your email address, contact our support team for assistance.
Privacy
How can I be sure my personal information is securely handled by ShutEye?
ShutEye takes your privacy and security seriously. We implement industry-standard encryption protocols to protect your personal data. All information shared with the app is stored securely and only used for the intended purpose of enhancing your user experience. We are committed to maintaining strict privacy standards and comply with relevant privacy regulations.
Where is my personal information stored?
Your personal information is securely stored on encrypted servers that comply with global data protection regulations. We use trusted cloud service providers to ensure that your data is protected and only accessible by authorized personnel. We take every precaution to safeguard your privacy.
Is the ShutEye app tracking my location?
ShutEye does not track your location by default. However, certain features may request access to your location if relevant to the app's functionality, such as sleep environment suggestions or personalized insights. You can manage location permissions directly in your device's settings.
Where can I access ShutEye's privacy policy?
You can access ShutEye's Privacy Policy by clicking on the Privacy Policy link at the bottom of our website. The Privacy Policy provides detailed information on how we collect, use, and protect your personal data.
Troubleshooting
How do I contact ShutEye?
You can contact ShutEye through our support page on the app or by sending an email to info@shuteye.ai. You can also reach us via the contact form available on the ShutEye's contact page. We are here to assist you with any questions or issues you may have!
I just purchased a ShutEye subscription, but my account did not activate. What should I do?
If your ShutEye subscription did not activate, first ensure that your payment was successfully processed. If the issue persists, try restarting the app or logging out and logging back in. If this doesn’t resolve the issue, please reach out to our support team at info@shuteye.ai, and we’ll help you get it sorted.
How do I get the newest version of the ShutEye app?
To get the latest version of the ShutEye app, go to the App Store (for iOS users) or Google Play Store (for Android users) and check for updates. If an update is available, simply tap 'Update' to install the latest version of the app and enjoy new features and improvements.
How do I connect ShutEye to the iOS Health App?
To connect ShutEye to the iOS Health App, open ShutEye app and go to 'Profile' > 'Settings' > 'Apple Health'. Follow the prompts to enable data sharing between the two apps. Once connected, your sleep data from ShutEye will sync with the Health App for easy access and tracking.
Is there a ShutEye app for the Apple Watch?
As of 2024, we do not have a dedicated ShutEye app for the Apple Watch. However, we are continuously working on improving our app and exploring new features, so stay tuned for updates!
How do I connect my Apple Watch to ShutEye?
Currently, ShutEye only integrates with Apple Health to input data from your Apple Watch. To connect, ensure that your Apple Health data is synced, and ShutEye will automatically pull relevant sleep and health information from the Apple Health app.
Does ShutEye support Google Fit?
Yes, ShutEye supports Google Fit. Data shared from Google Fit or Fitbod can be input into ShutEye through the mobile site, allowing you to receive further analysis and insights into your sleep and health data.
I am unable to login to my ShutEye account. What should I do?
If you are unable to log in to your ShutEye account, first double-check your login credentials and make sure you're using the correct email and password. If you've forgotten your password, you can reset it using the 'Forgot Password' option. If the issue persists, please contact our support team at info@shuteye.ai for further assistance.
My ShutEye app is not working. How to fix it?
If your ShutEye app isn't working properly, try restarting the app or your device. Ensure that you're using the latest version of the app, as outdated versions may cause issues. If the problem continues, clear the app's cache or reinstall it. If none of these steps resolve the issue, please reach out to our support team through this form for troubleshooting assistance.
Why does my sleep data or recordings disappear? How can I fix it?
This issue may occur if you're using an outdated version of the ShutEye app. We recommend keeping ShutEye updated to the latest version to ensure optimal performance. If the problem persists, please contact our support team through this form on our support page for further assistance.
Getting Started
Is ShutEye app suitable for kids and babies?
ShutEye is primarily designed for adults to track sleep patterns and improve sleep quality. However, many parents use ShutEye to play soothing sleep sounds for their kids and babies to help them fall asleep. The app is not specifically tailored for sleep tracking in children or babies, but the sleep sounds feature can be beneficial for creating a calming environment. We recommend using age-appropriate tools for tracking sleep in younger users.
Can I use ShutEye in offline mode?
Yes, you can use ShutEye in offline mode. While the app will still track your sleep and offer some basic features without an internet connection, certain functions (like syncing data and accessing cloud-based insights) will require an active internet connection.
I am interested in signing up for ShutEye app. Where can I find more information and sign up?
You can learn more about ShutEye and sign up by visiting our official website or downloading the ShutEye app from the Google Play Store or the App Store. Once installed, open the app, and follow the easy registration steps to create your account and start improving your sleep.
How do I purchase a ShutEye subscription?
To purchase a ShutEye subscription, simply open the ShutEye app and go to the 'Subscription' or 'Upgrade' section. You can select the plan that best suits you and complete your purchase directly through the App Store (iOS) or Google Play Store (Android). The payment will be processed through the respective platform's billing system.
Which platforms can I use to access ShutEye?
ShutEye is available on both iOS and Android platforms. You can download the app from the App Store for iOS devices or from the Google Play Store for Android devices. The app is compatible with most smartphones and tablets running recent versions of iOS and Android.
Are there any discounts on ShutEye subscription available?
From time to time, ShutEye offers special promotions or discounts on subscription plans. Keep an eye on the app’s notifications, email updates, or our website for any current deals. Additionally, you may receive exclusive discounts during special events or holidays.
How does ShutEye work?
Does ShutEye function in background mode?
Yes, ShutEye can function in the background while you're using other apps or when your screen is off. It continues to track your sleep data, including sound recordings and sleep patterns, to ensure accurate tracking throughout the night.
Why do I need to enable microphone to use ShutEye app?
The microphone is required for ShutEye to track and record sounds during your sleep, such as snoring, sleep talking, or other ambient noises. This helps the app analyze your sleep environment and improve your overall sleep quality insights.
Will ShutEye app work with a locked screen?
Yes, ShutEye works with a locked screen. Once you start tracking your sleep, you can lock your screen, and the app will continue to monitor your sleep data without interruption.
Does ShutEye work with ‘Do Not Disturb’?
Yes, ShutEye works while 'Do Not Disturb' mode is enabled on your device. This mode will prevent notifications from interrupting your sleep while still allowing ShutEye to track your sleep data.
Can I use ShutEye while sharing a bed with a partner?
Unfortunately, ShutEye is unable to differentiate between your sleep data and your partner's if you are sharing a bed. The app is designed to track your individual sleep patterns, so using it in this scenario may affect the accuracy of the results.
Can I use ShutEye while sharing a bedroom with a pet?
Yes, ShutEye can be used while sharing a bedroom with a pet. The app will track your sleep, but if your pet makes noise, it may affect the app's recordings. You can adjust the noise sensitivity settings in ShutEye to filter out non-human sounds for more accurate tracking.
What is ShutEye sleep quality score?
The ShutEye sleep quality score is a numerical representation of your sleep quality based on various factors, including sleep duration, sleep cycles, disturbances, and how deeply you slept. A higher score indicates better quality sleep, while a lower score suggests room for improvement.
How does ShutEye calculate sleep quality?
ShutEye calculates sleep quality by analyzing various sleep metrics, such as the time spent in different sleep stages (light, deep, and REM sleep), interruptions, and overall sleep duration. Using our proprietary AI model, ShutEye processes this data to generate a comprehensive sleep quality score, offering insights into how restful and restorative your sleep was.
How does ShutEye tracking work?
ShutEye tracks your sleep by using your smartphone's sensors, microphone, and accelerometer to monitor your movement, sounds, and sleep patterns throughout the night. The app analyzes this data to provide you with a comprehensive report on your sleep quality and habits.
How does ShutEye detect a risk of insomnia?
ShutEye detects a risk of insomnia by analyzing patterns in your sleep habits, such as difficulty falling asleep, frequent awakenings, or insufficient sleep duration. Based on this data, the app may notify you about potential signs of insomnia and suggest strategies to improve your sleep.
How does ShutEye detect a risk of sleep apnea?
ShutEye detects potential signs of sleep apnea by monitoring irregular breathing patterns and frequent interruptions in your sleep, such as loud snoring, choking sounds, or pauses in breathing. If the app detects these symptoms, it may suggest seeking professional medical advice for further evaluation.
What is ShutEye smart alarm clock?
ShutEye's smart alarm clock wakes you up during your lightest sleep phase, ensuring a more natural and refreshing wake-up experience. It uses data collected during the night to determine the best time to gently wake you up, helping you feel more energized and alert throughout the day.